Shipping Policy

Last Updated: June 2026

At Astride, we aim to ensure that your order is delivered safely, efficiently, and in excellent condition. This Shipping Policy outlines how we process, dispatch, and deliver orders.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During peak periods, promotions, or product launches, processing times may be slightly extended. Customers will be notified if any significant delays occur.

2. Delivery Timeframes

Once your order has been dispatched, estimated delivery time is:

8–11 business days (within South Africa)

Please note that delivery timeframes are estimates and may vary depending on:

• Courier capacity and routing
• Regional or remote delivery areas
• Public holidays
• Weather conditions or unforeseen logistical delays

3. Shipping Partners

We primarily use trusted third-party courier services, including:

• Aramex Store-to-Door
• The Courier Guy
  

Astride reserves the right to choose the most appropriate courier service for each delivery based on destination, efficiency, and service availability.

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information.

You can use this tracking number to monitor your delivery directly through the relevant courier’s tracking system.

5. Delivery Responsibility

Once an order has been handed over to the courier, ownership and responsibility for delivery transfers to the courier service.

While we carefully select reliable courier partners, Astride cannot be held responsible for delays caused by:

• Courier network congestion
• Incorrect or incomplete delivery information provided by the customer
• External disruptions outside our control

However, we will always assist you in tracking and resolving delivery issues where possible.

6. Delivery Delays

Although we aim to meet the estimated 8–11 business day delivery window, delays may occasionally occur due to circumstances outside of our control.

In such cases, Astride will:

• Assist in tracking your parcel
• Communicate updates where available
• Liaise with the courier service on your behalf

Please note that delivery delays do not automatically qualify for refunds unless the parcel is deemed lost by the courier.

7. Incorrect Address Information

Customers are responsible for providing accurate and complete shipping details at checkout.

Astride is not responsible for:

• Delays caused by incorrect addresses
• Failed deliveries due to incomplete information
• Additional costs incurred due to address corrections

If a parcel is returned due to an incorrect address, additional shipping fees may apply for re-delivery.

8. Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us immediately at info@astride.co.za.

We will work with the courier service to investigate and resolve the issue.

Claims for lost parcels will be handled in accordance with the courier’s investigation process and applicable consumer rights under South African law.

9. Contact Us

If you have any questions about shipping or your order, please contact:

Email: info@astride.co.za
Business Name: Astride
Website: www.astride.co.za