Return & Refund Policy

Last Updated: January 2026

At Astride, we take pride in providing premium equestrian products. If you are not completely satisfied with your purchase, this Return & Refund Policy explains your rights and the process for returns, exchanges, and refunds.

1. Change of Mind Returns

If you change your mind about your purchase, you may request a return within 7 days of receiving your order.

To qualify for a change-of-mind return:

• The item must be unused and in its original condition.
• All tags, packaging, inserts, and accessories must be included.
• The item must show no signs of wear, use, dirt, odours, damage, or alteration.
• Proof of purchase must be provided.

Customers are responsible for return shipping costs for change-of-mind returns.

Once the returned item has been inspected and approved, a refund will be issued to the original payment method. Original shipping charges are non-refundable.

2. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Where the product is confirmed to be defective, damaged before delivery, or supplied incorrectly, Astride will:

• Replace the item, or
• Repair the item where appropriate, or
• Provide a full refund

Return shipping costs for approved defective products will be covered by Astride.

3. Consumer Protection Act Rights

Nothing in this policy limits any rights granted to consumers under applicable South African consumer protection legislation, including the Consumer Protection Act 68 of 2008.

Where a product is found to be defective, unsafe, or fails to meet the standards required by law, customers may be entitled to repair, replacement, or refund remedies as provided by the Consumer Protection Act.

4. Items That Cannot Be Returned

The following items cannot be returned unless defective:

• Products that have been used
• Products showing signs of wear, dirt, damage, or misuse
• Products altered from their original condition
• Products missing original packaging, tags, or accessories
• Customised or personalised products
• Clearance or final-sale products clearly marked as non-returnable

5. Inspection of Returns

All returned products are inspected upon receipt.

Astride reserves the right to reject returns that:

• Do not meet the conditions of this policy
• Show evidence of use or misuse
• Have been damaged after delivery
• Are returned outside the applicable return period

If a return is rejected, the item may be returned to the customer at the customer's expense.

6. Refund Processing

Approved refunds will be processed within 10 business days after the returned item has been received and inspected.

Refunds will be issued using the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional time for funds to appear in your account.

7. Return Shipping

Customers are responsible for ensuring returned products are packaged securely.

Astride is not responsible for products lost or damaged during return transit.

We recommend using a tracked courier service for all returns.

8. Contact Us

For return requests or questions regarding this policy, please contact:

Email: info@astride.co.za
Business Name: Astride
Website: www.astride.co.za